What we hold, and for how long
Privacy Policy
This explains what we collect, why, how long we keep it, and what you can require us to do. It is written against India’s Digital Personal Data Protection Act 2023.
1. Who is responsible
QuantGator (GST No. 03BCNPS5826A1ZP), place of business WottaWorkspace F429, Phase 8B, Industrial Area, Mohali (Punjab), India, is the Data Fiduciary for the personal data described here.
Questions about your data go to Vineet Pal Kaur, legal@quantgator.com, who is also our Grievance Officer under the IT Rules 2021.
General contact: hello@quantgator.com
We are not currently a Significant Data Fiduciary and so have not appointed a formal Data Protection Officer. If we are notified as one, we will appoint a DPO and publish their details here.
2. What we collect
When you request access Your name and email address, and anything else you choose to write in the form. We use it to contact you, hold the interview, and decide on your request.
When you have an account Email address, password (stored hashed, never in readable form), and a record of your sessions and sign-ins.
Your trading record — the sensitive one If you use the Quant Trading System you may import a CSV export from your broker. That file contains your trade history: instruments, dates, entry and exit prices, position sizes and profit or loss.
We store the trades, and we store the raw file you uploaded so that you can re-map its columns later. We also store the notes and tags you write against individual trades.
This is your financial history and we treat it that way. It is never sold and never shared with advertisers.
We do use it to train an assistant that works only for you. That assistant learns from your record and no one else’s. Its insights are shown to you alone. Nothing it learns from your trades crosses into another member’s account, into a shared model, or into any product we offer to anyone else. Your record is not pooled with other members’ records for any purpose.
Your Zen Suite practice record Sessions, breathing rounds, drill scores and the two lifestyle levels you log. Zen Suite reads nothing from your trading record and writes nothing to it.
Your settings Dashboard layout, saved presets, filters, display currency and similar preferences.
Technical data IP address and basic request logs, kept for security and abuse prevention.
What we do not collect No advertising identifiers, no cross-site tracking, no analytics profile. We run no advertising network and no third-party analytics on this website.
3. Where it is stored
Data stored in your browser stays in your browser — see the Cookie and Storage Policy.
Data stored on our servers sits in the United States of America, with our infrastructure providers acting as processors under contract.
4. Why we are allowed to hold it
- To perform our contract with you — running your account, delivering the tools, storing and syncing your record.
- Your consent — for optional things like marketing email, which you can withdraw at any time.
- Our legitimate interests — keeping the service secure and preventing abuse.
- Legal obligation — tax and accounting records.
5. Who we share it with
Service providers who help us operate: hosting, database, object storage, email delivery and error monitoring. They act on our instructions and may not use your data for their own purposes.
We may disclose data where the law compels it.
If QuantGator is acquired, merges or transfers its business, personal data may pass to the acquiring party as part of that transaction. We will tell you before it happens, and the acquirer remains bound by this policy until it lawfully replaces it.
We do not sell personal data. We do not share your trading record with anyone except the providers above, and never for their own use.
Telegram and TradingView are separate services with their own policies. What you do there is governed by their terms, not this policy.
6. Automated processing and decisions
Two kinds of automated processing happen here, and they are worth separating.
QuantNews scores published headlines. That model reads news, not people. It does not touch your personal data.
Your assistant learns from your own trading record to produce insights about your own trading. It is trained per member: your data trains your assistant, and nobody else’s. Its output is visible only to you.
No automated decision is made about you. We do not profile you, we do not score you as a person, and nothing about your access, your entitlement or your standing with us is decided by an algorithm. Access decisions are made by a person, after an interview.
You can ask us to stop using your record for training, and to delete the assistant trained on it, without losing access to the rest of the product.
7. How long we keep it
| Data | Retention |
|---|---|
| Access requests that we decline | 60 days |
| Account and trading record, while your membership is active | For as long as it is active |
| Account, trading record, raw CSV files, notes, tags and Zen practice log | Deleted within 60 days of your membership expiring |
| The assistant trained on your record | Deleted with the record it learned from |
| Raw imported CSV files, during membership | Deleted with the import that produced them |
| Record of the terms you accepted, and when | 3 years after your membership ends |
| Entitlement dates and billing trail | Kept as Indian tax law requires |
| Security logs | 180 days |
Sixty days after your membership expires, everything we hold about your trading is deleted, along with the assistant trained on it.
What survives is deliberately small and contains no trading data: a record of which version of these terms you accepted and when, the dates your entitlement ran, and the billing trail that tax law requires us to keep.
If you want your data gone sooner, ask us and we will delete it.
The one exception: a live dispute
If a dispute between us is under way, or we reasonably expect one, we will keep the data relevant to it instead of deleting it on schedule — and only that data, only for as long as the matter runs, and only to establish, exercise or defend a legal claim.
We will tell you if this applies to you. It is not a route to keeping records we would otherwise delete: absent a dispute, the sixty days stand.
8. Your rights
Under the DPDP Act you may:
- access a summary of the personal data we hold about you;
- correct data that is inaccurate, incomplete or out of date;
- erase your data, where we are not required to keep it;
- nominate another person to exercise these rights if you die or become incapable;
- complain to us, and then to the Data Protection Board of India if we do not resolve it.
Inside the Quant Trading System you can remove a single import, or every trade you have stored, yourself. To close your account entirely, email legal@quantgator.com and we will act within 7 days.
9. Security
Passwords are hashed. Traffic is encrypted in transit. Access to production data is limited and logged, and our database enforces that one account cannot read another’s record.
No system is perfectly secure. If a breach affects your personal data we will notify you and the Data Protection Board as the DPDP Act requires.
10. Children
Our products are not for anyone under 18, and we do not knowingly collect data from children. If you believe a child has given us data, write to us and we will delete it.
11. Changes
We will post changes here and, where they are material, tell you by email before they take effect.
12. Complaints
Write to Vineet Pal Kaur at legal@quantgator.com. We acknowledge within 24 hours and aim to resolve within 15 days.
If you are not satisfied, you may complain to the Data Protection Board of India.